Last updated: September 5, 2026
This notice explains the limited personal information that may be handled in connection with hivexlabs.co.uk. The website collects customer information through checkout and contact forms, including name, email address, phone number, delivery address and order information, to process payments, handle enquiries and fulfil online orders. Customer accounts are not provided.
1. Information that may be handled
If you choose to contact HIVEX LABS using an email or Telegram link, your contact details and message are sent through that external service and may be received and used by HIVEX LABS to respond to your enquiry. The external service handles information under its own privacy terms.
Website hosting and security providers may automatically process limited technical information, such as IP address, browser or device information, access times and security events, where necessary to operate and protect the website.
Please do not send medical records, health information or other sensitive personal information by email or Telegram.
2. Why information is used
Information is used only to respond to enquiries and to operate, maintain and secure the website. The lawful basis is our legitimate interest in handling ordinary enquiries and maintaining a secure, functional website.
3. Cookies and analytics
The website does not use Google Analytics, Microsoft Clarity or other non-essential analytics or advertising cookies. Essential technologies may be used by the website or hosting provider only where necessary for security and basic functionality. If non-essential analytics or tracking technologies are introduced in future, this notice and the website's consent controls must be updated before they are enabled.
4. Sharing and retention
Limited information may be processed by service providers supporting website hosting, security, email or Telegram communications. Some providers may process information outside the United Kingdom under their applicable data-protection arrangements. Information is kept only for as long as reasonably necessary for the relevant purpose, legal obligations, security or dispute handling.
5. Your rights
To exercise applicable UK data rights, including access, correction, deletion, objection or restriction, contact hello@hivexlabs.co.uk. You also have the right to raise a concern with the relevant UK data-protection regulator. This notice may be updated when the website or its services change.